At KRONIFI LIMITED, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds
   Refunds are provided in the following circumstances:

• If a service cannot be completed due to an issue on our end.
• If you cancel your appointment at least 48 hours before the scheduled time.

2. Non-Refundable Situations
   Refunds will not be issued in the following cases:

• Cancellation of an appointment less than 48 hours before the scheduled time.
• Dissatisfaction with a completed service unless it does not meet the agreed specifications.
• Any issues resulting from false or incomplete information provided by the customer.

3. Deposit Refunds
   Deposits paid for bookings are non-refundable unless the cancellation is made at least 48 hours in advance or the service cannot be fulfilled by us.
4. Refund Process

• To request a refund, please contact us at help@kronifi.co.uk with your booking details and the reason for the request.
• Approved refunds will be processed within 10 business days using the original payment method.

5. Contact Us
   If you have any questions about our Refund Policy, please contact us at:
   Email: help@kronifi.co.uk