At KRONIFI LIMITED, we aim to provide a seamless experience for our customers. Please read through our delivery and returns policy to understand our processes and ensure a smooth transaction.

Delivery Policy

1. Order Processing:
   • Orders are processed within 1-2 business days after confirmation.
   • You will receive an email confirmation once your order has been dispatched.
2. Delivery Timeframes:
   • Standard Delivery: 3-5 business days.
   • Express Delivery: 1-2 business days (additional charges apply).
3. Shipping Costs:
   • Delivery charges will be calculated at checkout based on your location and chosen delivery method.
   • Free standard delivery is available on orders exceeding 1500GBP.
4. Delivery Locations:
   • We deliver across the United Kingdom. For international shipping, please contact us at help@kronifi.co.uk for more information.
5. Tracking Your Order:
   • Once dispatched, you will receive a tracking number to monitor your delivery progress.
6. Failed Deliveries:
   • In case of failed delivery attempts due to incorrect details or absence, re-delivery charges may apply.

Returns Policy

1. Eligibility for Returns:
   • Items can be returned within 14 days of delivery if unused, in original packaging, and in resalable condition.
   • Custom or personalized items may not be eligible for returns unless faulty.
2. How to Initiate a Return:
   • Contact us at info@kronifi.co.uk with your order number and reason for return.
   • We will provide instructions for returning your item.
3. Return Shipping Costs:
   • The customer is responsible for return shipping costs unless the item is faulty or incorrectly delivered.
4. Refunds:
   • Once the returned item is received and inspected, a refund will be processed to your original payment method within 7-10 business days.
   • Delivery charges are non-refundable unless the return is due to an error on our part.
5. Exchanges:
   • If you wish to exchange an item, please contact us, and we will assist with the process.
6. Damaged or Faulty Items:
   • If your item arrives damaged or faulty, please notify us within 48 hours of delivery with photos of the issue. We will resolve the matter promptly.